At Palletized, we are committed to providing a smooth and efficient shipping process. Please read our shipping and refund policies carefully before making a purchase.

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1. Shipping Policy

1.1. Processing and Delivery Times
Orders are processed within 3 business days after payment confirmation.

Delivery times vary depending on the destination and the shipping method selected at checkout.

We are not responsible for delays caused by external factors, such as weather conditions, customs procedures, or courier service disruptions.

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1.2. Shipping Costs
Shipping costs are calculated at checkout based on the order’s weight, dimensions, and destination.

Any additional customs duties, taxes, or import fees are the responsibility of the buyer.

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1.3. Order Tracking
Once the order has been shipped, customers will receive a tracking number via email.

It is the customer’s responsibility to monitor their shipment and contact the courier for any delivery issues.

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1.4. Delivery Issues
If a package is marked as delivered but has not been received, customers must contact the courier service directly.

We are not responsible for lost or stolen packages after they have been marked as delivered.

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2. Refund Policy
2.1. No Refunds or Returns Policy
All sales are final, and we do not accept returns or refunds unless:

• The received product is damaged or has a manufacturing defect.

• The product received does not match the order placed.

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2.2. Reporting an Issue
Customers must report any issues within 15 business days after receiving the order.

To request a refund or replacement, customers must provide:

• Order number

• Photos or videos of the defective/damaged item

• Description of the issue

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2.3. Refund or Replacement Process
Once the claim is reviewed and approved, we may offer:

• A replacement of the same product (if available).

• A partial or full refund, depending on the issue.

• Refunds will be issued via the original payment method within 15 business days.

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2.4. Non-Refundable Items

• Products that have been used, opened, or altered.

• Orders with incorrect shipping information provided by the customer.

• Items damaged due to misuse or improper handling.